Tailor-made Adventures is a trading name of Dragoman Overseas Travel Limited.
When you book direct with Dragoman Overseas Travel Limited your trip is financially protected in the event of financial failure:
• If you book a ‘land only’ trip (i.e. you book your flights elsewhere) your money is protected by our AITO bond; wheareas
• If you book your flights and trip with us your money is protected by our ATOL bond.
For added peace of mind, you are also booking with a UK company who has successfully operated our own overland trips around the world for over 30 years. Dragoman provides support for its customers and overseas staff with 24 hour back up, 365 days a year, we also have comprehensive insurance including Tour Operators Liability with £10 million cover, Passenger Accident Liability with £5 million cover per incident and Crisis Management Policy. In the event of an incident Dragoman can respond to offer you the security which you deserve. Dragoman monitors the advice from the FCO and any decisions taken regarding a trip’s safety and security will use the vast experience of the company’s 30 years of operating as well as the FCO advice.
Dragoman Overseas Travel Ltd holds an Air Travel Organisers Licence (ATOL) number 4157, this is issued and bonded by the CAA (Civil Aviation Authority). All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate
As a member of the Association of Bonded Travel Organisers Trust Limited (ABTOT), Dragoman Overseas Travel Limited has provided a bond to meet the requirements of the Package Travel, Package Holidays and Package Tour Regulations 1992.
In the event of Dragoman Overseas Travel Limited’s insolvency, protection is provided for non-flight packages commencing in and returning to the UK and other non-flight packages excluding pre-arranged travel to and from your destination. Please note that packages booked outside the UK are only protected with purchased directly with Dragoman Overseas Travel Limited.
In the above circumstances, if you have not yet travelled you may claim a refund, or if you have already travelled, you may claim repatriation to the starting point of your non-flight package.
Dragoman Overseas Travel Ltd is a member of the Association of Independent Tour Operators. AITO is an organisation that represents around 140 of Britain’s best specialist tour operators. Dragoman adheres to the high values of quality and service that AITO promotes and the company follows the AITO Quality Charter which can be viewed at www.aito.co.uk .